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Playing the Name Game

February 15th, 2010 Becky No comments

You’ve probably heard the old saying that there is no sweeter sound to the human ear than the sound of one’s own name.   It’s true.  You can impress Ronnie_Leaningthe heck out of new acquaintances if you just remember and use their names, and you’ll be remembered (Name Game bonus!). 

If you want to impress someone you’ve just met, say her name.  You’ll sound like you listen when she talks, like you care what she says, and like she’s important enough to merit your complete focus and attention.

If you want to offend someone, mispronounce her name, or worse, call her by a name not hers.

I’ve lost count of the times I’ve introduced myself (or been introduced) to someone who cannot remember my name three minutes later when a friend approaches to join our conversation.  The conversation typically goes something like this:

“Oh, Jane, have you met, er, ah, this nice lady?” stammers my newest pal.

“Hi, I’m Ronnie Noize, the marketing coach,” I say, introducing myself to the newcomer (Ronnie to the rescue!).  “And you are?”

How do you think that makes me feel? Important? Valued?

And what do I think of those people who can’t be bothered to remember my name? Are they not listening? Am I so boring? Or are they simply not too smart?

(Hey, if you say that you’re just one of those people who can’t remember names, you’re teaching yourself that! ANYONE can learn to remember names, even someone with neurological damage like me.)

We all play the Name Game, with varying skill, and that level of skill is (for the most part) a choice.  If you want to be a winner of the game, learn how to remember others’ names. Just follow these simple (although not as easy as they look) rules to win at the Name Game:

1. LISTEN well.  If we’re not really paying attention in the first place, we will instantly forget others’ names.

2. REPEAT the name immediately.  Repeat it aloud if actually meeting someone, such as “Jane Smith? Nice to meet you, Jane.”  If you’re in a meeting at which everyone is introducing themselves, repeat the name to yourself silently.

3. ANCHOR the name by attaching a physical action.  A handshake is perfect if the interaction is personal, but if you are listening to a round of introductions, spell out each person’s name with your right forefinger in the palm of your left hand as you mentally repeat it to yourself.

4. REVIEW all the names of those who have been introduced as each new person introduces herself.  If there are more than about 20 people, keep mentally reviewing the most recent 20 people’s names as the introductions continue.  If you have just met one person, say that person’s name several times–appropriately.  One great technique is to introduce that person to others.  You can say something like, “Jane, have you met Maggie?  Maggie, this is Jane Smith.”

5. ASSOCIATE the name, if that helps you.  Alliteration may be helpful for large groups, such as Barbara in blue, Mary the mortgage broker, or Frank the financial planner can help you remember who is who.

6. ASK for the spelling.  This is especially important if someone has an unusual name, as listening and repeating the letters and overall pronunciation will help anchor the name in your memory.

And if you forget a name?  Don’t worry too much about it!  The Name Game isn’t over until you quit playing.

 © 2009 Veronika Noize. All rights reserved.

POSTED BY: Veronika (Ronnie) Noize, the Marketing coach AT 11:23 am   |

The Power of Community

November 30th, 2009 Becky 2 comments

Thanks, Abigail!Abigail

Excellent and Plentiful Company

The latest Census Bureau statistics reported 20M businesses in America have one employee – the owner. An additional 6M businesses have fewer than 10 employees, counting the owner. To put those numbers into perspective: 26M businesses are more than the combined population of the 10 largest cities in the USA.*
 
For these small businesses, the good news is they have the ultimate flexibility to change and adapt to their clients’ needs and competition. The flip side is they are probably managing their business in isolation.
 
Reasons for Community
 
Share Knowledge
There is no reason to repeat the same mistakes another new business made. Other owners, even in different kinds of businesses, have a wealth of experience that will balance both scare tactics and rosy promises of an advertising salesperson, as an example.
 
Realistic Benchmarks for Success
Business owners tend to be optimists; it’s a prerequisite for daring to control our own destiny. Sometimes having advisors to push us when we are being too conservative, as well as to add a voice of sanity when we are about to bankrupt ourselves with a poorly analyzed action, can make all the difference to the success of our business.
 
Realistic Analysis of Errors
We are often our own worst critics! Sometimes it’s difficult to have a clear postmortem of what happened, why, and how to avoid a repeat in the future. It’s even more difficult when we are standing amid the fallout to see the next step to salvage our business.
 
Safety Net
People with close ties to a network of friends and family live longer, are happier, and enjoy better health than people who are isolated. Many business owners cannot discuss their challenges with the family without causing alarm. It’s not sensible to discuss your challenges with a competitor or your own clients. Who can you talk to?
 
Develop Your Community
 
Network
I wish network training was mandatory at age 13, with a refresher course each decade afterward. It would make school, the work world, and our communities much easier to navigate. Collecting business cards is not networking. Making and maintaining a true heart-to-heart connection is networking at its best. Research the commercial networking organizations in your community. The newspaper, craigslist, and Meetup all list these resources. It takes time to become known and for people to feel comfortable about referring you. Give any group you join at least six months before you decide you need to move on.
 
Mastermind
Masterminds are a small group of people, usually with non-competitive businesses, that get together on a regular basis to support each other’s growth by challenging the members to stretch into new goals and holding each other accountable for meeting their commitments. Commercial masterminds are usually more successful than voluntary ones, as they have enough structure and financial cost to encourage commitment. Ideally, find and negotiate to join a mastermind of the most successful people you can locate. Mastermind members are often scattered across the country and rely on the phone for some meetings, as well as weekend working retreats in various locations throughout the year.
 
Coach
Coaches are like a personalized Mastermind. They keep you accountable, will stretch you into new goals, and provide third party insights you might not have considered. People can work with different coaches, for different purposes, simultaneously. It’s also possible to work for several years with the same coach. As long as they are helping you grow personally and/or professionally, they are worth the investment.
 
Conference/Seminars
This is an expensive and often inconvenient way to build a network of like-minded people. Once the event is over, a rare individual follows up with the people they met at the conference. It’s difficult to absorb all the content provided and remember to make connections during the breaks or before and after the sessions. I encourage everyone to still network at these events, though it’s usually the hardest way to develop your network.
 
Your Decision
Regardless of how you build your community, it’s important to remember that other people and their opinions have no power in defining your destiny. We can listen to their ideas, but at the end of the day, it’s our business and we make the final decisions.                                                                     

© 2009 Straight Edge News          All Rights Reserved.

Contributed by Abigail Dougherty
Straight Edge Solutions
www.straightedgesolutions.com

 

Five Tips for improving your attitude for your business

November 21st, 2009 Becky No comments

taylor ellwoodI had the opportunity to read the following article, written by Taylor Ellwood, owner of Imagine Your Reality.  I wanted to share it with all of you; Taylor provides some excellent information which can help you with your business and/or sales.  Thanks Taylor!

Today I’d like to share with you five tips for improving your attitude about business. With this economy its easy to lose heart and to develop a negative attitude. When you’re worried about getting clients in the door or are only seeing returning clients visit, instead of new ones, it can be frustrating, and that can lead to a negative attitude. Once we have a negative attitude, it becomes easier and easier to lose perspective.

1. Talk with other business owners or someone else to get some perspective. I finding talking with other people about my situation can really be helpful, especially if what I hear is that I’m not alone. The added bonus however is that sometimes that other person can provide an objective perspective about what you are doing or aren’t doing and give you some ideas to work with.

2. Do something fun. All work and no play makes any person dull. Many business owners (and I’m guilty of this myself) spend 7 days a week chained to their business. It’s true that as a business owner, you’ve got to put some time in, but give yourself a break sometimes as well. Take a holiday for yourself. The break will give you some perspective and renew you.

3. Be realistic. I’m not talking about being negative here, but instead I’m suggesting that you sit down and assess your overall business plan and strategy. Figure out what you are doing well, and look for areas to improve on. And remember that even in the best of times, there’s always an area of your business to improve on. Being realistic can help you get out of a negative rut, because it shows you what you are doing well, as well as where you can improve.

4. Collaborate. Sometimes working with other people on a class or presentation can really improve your attitude. It’s nice to have company, and it’s fun to work together on projects. It can give you a real boost to your attitude.

5. Go out and network. When we start to have a negative attitude, we tend to isolate ourselves. At that time, more than ever, it’s time to get out and talk to other people. Find out what they need, and also tell them what you need. Start thinking of who you can refer people to. You’ll be surprised at how good it makes you feel.

Contributed by Taylor Ellwood, Business Coach and owner of Imagine Your Reality www.imagineyourreality.com

Copyright (C) 2009 Imagine Your Reality All rights reserved.

Prioritize Three!

November 7th, 2009 Becky No comments

AbigailPeople, who are building their business through networking, can be some of the most successful professionals, and also some of the most active.  Because of this, I asked Abigial to contribute the following article so we can all gain some benefit. Enjoy.  Thanks, Abigail!

When someone else is managing a project or outcome they will remind you of what is due and when. When it’s your own business, especially if you are a sole proprietor or only have a few employees, it is often extremely difficult to stay focused on the priorities or to feel like you are making progress toward your goals.
 
Tyranny of the Urgent
If you’ve read the Steven R. Covey book, The Seven Habits of Highly Effective People, you already understand the difference between important and urgent tasks. If you haven’t read this book, it’s worth making the time to at least understand the four quadrants and where you are spending most of your time.
 
Taking Action
In addition to understanding the difference between urgent and important, it’s crucial that you understand the difference between an action and a project. What we think is one action might actually be a series of actions required for a result. My own experience and my clients have taught me that business owners often label a result as an action.
 
“Update your website” is a result I often see on my client’s list. It’s usually been on their “To Do” list for months, because they haven’t taken the time to break it down into bite-sized actions. Without breaking it down, they cannot figure out what action is needed, so none is taken.
 
Example
Let’s talk about the steps involved to get to the desired outcome of an updated website. This list is neither comprehensive, nor in priority order. It’s merely an example to clarify the difference between the desired result and the many actions it takes to achieve that result:

  • Establish a budget for updating website
  • Get recommendations for a web designer
  • Hire a web designer
  • Establish priorities for the site update
  • Call photographer for new photo
  • Schedule haircut prior to photo
  • Select photo
  • Hire a writer to update content
  • Hire marketing expert to consult on new brand/content/logo
  • Book meetings with designer to review updates
  • Proof updates
  • Schedule soft launch of new site
  • Marketing blitz for major launch of new site

The important point is that most of these steps are easy to do. If necessary, assign them to your assistant for completion.
 
Prioritize Daily
When there is a fabulous vacation coming up, or a crisis, most of us easily prioritize what must be done and what can sit or be delegated. Developing that skill on a daily basis dramatically increases results and reduces stress. Many years ago I discovered that I need to write things down.
 
All that writing meant I spent years with a “To Do” list with 20 to 40 things on it, every day. The pressure of undone tasks was exhausting. Recently, I learned a new discipline – prioritize three daily. I still keep a list in my notebook of all the things that need to be done for my businesses, my health, my home, and my family. The night before, I review the list, and select the three next actions that will have the biggest impact. I write those down and make them a priority for the next day. I might get them all done by noon; sometimes it will take the entire day to get them done. At the end of the day, I know I am moving forward on my highest goals. Occasionally, when I’ve been able to complete the three priorities for the day early, I will take on the next two or three highest priorities in the same day. Some days, once I’ve accomplished the highest priorities, I give myself permission to take the rest of the day “off.”

 © 2009 Straight Edge News          All Rights Reserved.

Contributed by:

Abigail Dougherty
Straight Edge Solutions
503-297-5798

Abigail@StraightEdgeSolutions.com

The Networking Secret to my Success!

September 10th, 2009 Becky 1 comment

doorA wonderful woman I met at a meeting I spoke at (Sellwood B2B) on Effective Internet Marketing You Can Do Yourself for Free mentioned when we spoke again that she hadn’t been able to attend recently because she felt she had to choose between clients and a networking group, and what follows is what I wrote back to her hours later when the comment resurfaced in my mind – that she said she greatly appreciated.  Becky asked me to post it because it has some very good points about networking – and the one at the end has been one of my secrets to success for my business!

“You commented earlier about weighing priorities as in clients vs the network groups, and it just popped in my head again, but I think the two can and should be complimentary.  But I’m not selling you on networking groups – this is my intuition telling me to email you back and let you know: in networking we work together to bring each other more clients (we are each other’s part time sales force), to foster a better reputation, and to grow personally by surrounding ourselves with like-minded professionals.

I actually have a great group of professionals, a majority of them are quality women, that meet on Tuesdays at noon at Kennedy School McMenamin’s. I have no idea how far that is from you or what your Tuesdays look like, but I think you would be a stand out contributor and find great value in it.  I happened to invite another woman today that may also be a good fit, she’s in payroll which we need – but actually I see you as an ideal fit.

I gave a networking tip today to the group that was EXTREMELY well received and it has worked wonders for me – invite your prospects and clients to the meetings.  How does that serve them and you?  They are able to do business with people at the group, able to receive referrals from the group and they get to hear about you from some of your closest (networking) partners who may also be client’s themselves (as I would).  I personally make it a point to do business with people in my groups so I can give a testimonial as a client.

Just a few cents I hope make sense.”

——————————————

Charles Montgomery

Northwest eSource

(503) 922 – 1446

charles@nwesource.com

http://www.NWeSource.com

NWeSource Logo

Are you a Person of Influence?

August 3rd, 2009 Becky 1 comment

Old Orchid LighthouseNetworking.  It seems that most people network for their business or for the purpose of finding a job. Have you ever thought about the influence your networking may have on others? 

 

I heard someone say the other day: “With networking, one person could lead to one thousand people.”  This is so true!  Several years ago, before “Networking” was a commonplace name in the business world, I met the man who was directly responsible for nearly every person who’s entered my life in the last 15 years.  He was a natural. Shy, armed with a quiet demeanor, Ken’s biggest thrill in life was to connect people he liked.

 

Unfortunately my good friend died almost 9 years ago, but not before he left a legacy for all who adored him.  Ken Kimbrough made a huge impact in my life. You see, I have many more than one thousand people in my life now, and they all lead back to Ken. Sadly, Ken left this earth never realizing what a powerful person he was.  What effects does your networking efforts have on others?  Are you connecting people to others?  Do you have a reputation for “being a person of influence?”

Categories: Networking Tags:

Top 10 Reasons Why You Need A Killer Elevator Speech

May 30th, 2009 Becky 1 comment

By Veronika (Ronnie) Noize, the Marketing Coach

It is my firm belief that virtually every person in business for her- or himself needs a killer elevator speech. Yes, that means you, too. Wondering why a killer elevator speech is so important for you? See if you recognize yourself in any of these scenarios:

1. You want a great response to the question “what do you do?” because you’ve noticed when you reply that you’re a consultant, the conversation stops right there, the other person’s eyes start to glaze over, and you start to panic because you don’t know how to revive this conversation without saying something that you know is guaranteed to put your listener to sleep, and in your heart you know that very few people want to be “educated” about insurance, investment opportunities, or anything else a consultant is selling.

2. You want a clear, concise and wildly attractive (as in magnetic) value message that you can use in your sales presentations, on your web site, in the voice mail messages you leave, in your own voice mail greeting, on your business cards, and when you introduce yourself so that you stand out from your competitors.

3. You want to attract clients to you rather than chase them down. OK, maybe I’m just plain lazy, but I find it much easier and quicker to get clients using the principle of attraction rather than going on endless (and often fruitless) client scavenger hunts.

4. You want prospects to self-qualify by indicating interest in your deliverable(s). You never know who is going to respond to your offer, or want your service (it’s not like people wear signs). Having a killer elevator speech that attracts your ideal clients helps you identify your prospects immediately (even when you don’t recognize them on your own).

5. You want to attract your best prospects to you so that you can convert them into clients quickly and easily. I don’t know about you, but I prefer to close sales as soon as possible with as little effort as I can get away with. I’ve found the best way to do that is to attract the people who really want and need my services, so that the sales process is relatively short and painless for both of us.

6. You want to be perceived as credible, competent, and professional. If you’re tap dancing around what you do, and refuse to (or can’t) be specific about your value to your clients, you’re not going to be viewed as a top resource. People respect the professional who knows what she does for her clients, and can articulate it in a few well-chosen words. They can also tell when you’re so desperate for clients that you’re willing to say anything to get the sale, whether or not you’re a good fit for the client’s needs.

7. You want everyone you meet to remember you, what you do, and who would be an ideal referral for you. People can’t refer to you if they don’t have a clear idea of what you do, and they won’t remember more than 10 words about you, guaranteed. That’s why your elevator speech needs to specify both your ideal client as well as your deliverables or client outcomes, and be memorable.

8. You don’t want to fumble for words or say the wrong thing to a prospect or potential referral partner. After all, the first time you’re speaking to your prospects is very much like an audition or a job interview. Your prospects are drawing conclusions (or making judgments, however you like to frame it) about you, your capabilities, and your potential value to them, all within the first 3.5 seconds of meeting you. Does it come as a surprise that you make a far better impression when you’re prepared?

9. You want permission to explain in more detail what you do for your clients, so you need a compelling, concise and attractive elevator speech that prompts people to ask for more information. Remember, the two questions that people ask themselves when you’re talking about your business are: Is he talking about me? Do I want what she’s offering? If the answer to either of these questions is yes, then you will be granted about 30 seconds to make your case. If the answer to both questions is no, then it’s time to move on. And frankly, it’s better to know that sooner, rather than later.

10. You don’t want to bore people to tears within 30 seconds of meeting them. The sad truth is that most people have the attention spans of gnats, thanks to our culture of instant gratification and self-centeredness, but you can use that to your advantage by crafting an attention-getting elevator speech that speaks directly to the deepest desires of your ideal clients. Unless, of course, you enjoy being known as a bore.

There may be a few reasons you need a killer elevator speech that I haven’t listed here, but these should be enough for you to at least consider developing your own killer elevator speech. So, what’s keeping you from getting your own killer elevator speech now?
Read more articles or view Top 10 lists.

This article was written by Veronika (Ronnie) Noize, the Marketing Coach. Ronnie’s web site is a comprehensive marketing resource for small office/home office business professionals. For free marketing resources including articles and valuable marketing tools, visit her web site at http://www.veronikanoize.com/, or email her at Ronnie@VeronikaNoize.com.

Top 10 Reasons Why You Need A Killer Elevator Speech copyright 2003 Veronika Noize. All rights reserved.

Networking: How I Built My Business

May 26th, 2009 Becky 1 comment

Networking Groups

I have built my business from nothing to extremely busy by using Networking Groups. It took more than 60 days (kudos to you Ronnie!) but it is very doable for anyone with persistence. The main local group I use is i Take The Lead – I also attend many free groups and events. My group is having a guest speaker tomorrow – Abigail from Straight Edge Solutions – she has many innovative marketing ideas. I always take something helpful for my business away when I listen to Abigail.

For my local readers – I invite you to come and hear Abigail as well as check out the possibility of advancing your business through Networking Groups tomorrow morning. We meet at Shari’s near Vancouver Mall – It is next to Azteca. The meeting is from 7:30 to 8:30 am – take an hour out of your morning and learn how to build your customers and client base. 80% of my business comes from groups like this one.

Contributed by:

Dotty Scott, Owner of DottyPremium Websites

Tag Lines?

May 24th, 2009 Becky No comments

people shaking hands 

Do you network much? What is your opening line, when you introduce yourself. (Elevator Speech) Some professionals use tag lines – the one or two line descriptors that often come after a product logo or company name. It is one of those things that looks simple but isn’t.
Some suggestions and ideas.
 
*First, decide what you want to communicate with your tag line.
*Second, prepare to brainstorm.
*Third, ask others to critique your tag line.
Examples:
 
 
- Wal-Mart – “Always low prices.”
- Kenmore – “Solid as Sears.”
- Nike – “Just do it.”
- Plumber – “We repair what your husband fixed.”
- Lead With Heart Non-profit Foundation – “Giving back with Heart.”
- i Take The Lead, Inc – “Sharing qualified referrals.”
- Mac Repair Tech – “Friends don’t let friends use Windows.”
Some are even from famous movies or television shows.
 
 
 
-Star Trek – “To boldly go where no man has gone before.”
-The Fly – “Be afraid. Be very afraid.”

Also, find your competitors’ tag lines – look at them and strive to be better and different.

Most of all, have fun with it!

Categories: Networking, Tag Lines Tags:

What is networking?

March 9th, 2009 Becky 1 comment

The name of my blog is “Networking is Not selling.” What specifically does that mean? If it’s not selling, are you wasting your time going to these networking events, meetings, and mixers?

According to Merriam-Webster’s Dictionary, Networking is the exchange of information or services among individuals, groups, or institutions; specifically: the cultivation of productive relationships for employment or business. But I think my good friend, Ronnie Noize, the Marketing Coach (http://www.veronikanoize.com/) says it best: “Networking is about connecting and serving.”

Yes, connecting and serving. “What can I do for you?” Not, “What can I sell you?”

Recently, I was at a networking function here in the Portland metro area. As a matter of fact, I was attending one of my own I Take The Lead networking meetings. To my right sat a young financial advisor, representing a company I’d heard of but really knew very little about. This young man – I’ll call him “Sam” for the sake of anonymity – had an arrogant manner about him, which was a little surprising since he didn’t look like he was much older than 20. I made the mistake of mentioning the fact that I have grandchildren. The meeting ended, and we all began to disperse. “Sam” nearly broke both his legs from jumping across two chairs in an effort to catch up to me and follow me out to my car at the end of the meeting. Astonished, I turned to see what he needed from me. To my amazement, he went right into sales mode. “Sam” had the only product available that was going to help my grandchildren get a college education, but I needed to get signed up today! For a mere $50 per month, apiece, I could set up an account for each child, and they would forever be grateful to me…blah….blah…blah…blah…blah.

Did he get my business? Heck no! What do you think the chances are that he’ll ever get a referral from me? You’re right. He was not there to connect and serve but, in my opinion, he only wanted to make that next sale. Networking is Not Selling. Many thanks go out to my friend, Ronnie Noize and my other good friend, Dr Sean Harry, who both teach our members how to Connect and Serve.